Griff & Jones provide better value IT support for your entire business, including your ERP system, substantially reducing your support costs.

The Enterprise Support Programme is a flexible IT support package that complements your business IT by:

• extending your IT department through collaboration
• helping to avert potential disasters
• by providing IT solutions to keep your business running smoothly
• increasing the value IT can offer to your enterprise
• providing additional experience and skills on demand

Our programme is currently providing enterprise-level support to organisations across the UK and Europe.

What does ESP mean to our customers?

Using ESP, our customers receive better value IT support for their entire business, including their ERP systems.

Extend the scope of your IT department

Our customers see us as complementing their IT department:

• by providing specialist skills on demand that would be expensive to employ
• by allowing the IT department to deliver projects rather than handle issue resolution
• by removing bottlenecks and handling resource issues

Flexible support

Our support is totally flexible; each programme is tailored for you – you choose how much and what type of support you need

Use the support how you see fit – mix and match between:

• Emergency response 24/7
• First line IT support
• On-site troubleshooting
• IT advice
• Healthchecks
• Holiday cover (both remote and on-site options)

Talk to experts

• We will ensure that you talk to an expert who knows your infrastructure
• We provide UK based IT support with a personal approach

Rapid response to IT disasters

• Guaranteed response times for all issues, regardless of severity
• Based in the Heart of England, we can be at most customer sites within two hours
• Majority of issues can be resolved remotely from the Griff & Jones offices

Minimise costly system downtime

• Our disaster recovery systems can limit downtime to minutes, instead of hours or days, even for ERP systems.

Support reviews

• Review your usage of the programme on a regular basis, making sure that you are getting the best value possible.

Guarantees

• We guarantee both the quality of our support, and its availability.
• We specify the consequences of not performing to the standard that we promise.

Areas of expertise

Here are just some of the systems and technologies that can be supported:

• ERP business processes & infrastructure
• Barcoding & workflow infrastructure
• Data technologies such as SQL Server® and reporting
• Microsoft® Server & client technologies
• Security & networking technologies such as firewalls, anti-virus, backups, VPNs

On Demand Enterprise Support Programme

• Access to the Griff & Jones helpdesk
• Save a significant amount of money
• Guaranteed response times for each severity level
• Full incident recording & reporting
• Dedicated support phone number
• Flexible support usage
  • Emergency response 24/7
  • First line IT support
  • On-site troubleshooting
  • IT advice
  • Healthchecks
  • Holiday cover (both remote and on-site options)
  • Flexible support scope – agree in advance what technologies and systems are included within the support programme
• Monthly support usage report
• Quarterly support review meetings
• Flexible termination options
• Prerequisites
• Remote access to site

More information

Call Griff & Jones now to discuss your requirements in more detail.